Terms & Conditions

1. Booking and payments

• All bookings are subject to availability.
• A booking is confirmed only after we receive the advance payment.
• Full payment must be completed before the travel departure date.
• Prices may change without prior notice because of currency movement, airline fares, hotel rates or government taxes.

2. Travel documents and visa

• Passengers must hold a valid passport with at least six months validity (or as required by the destination).
• Visa approval is solely at the discretion of the relevant embassy or consulate.
• EpicMiles Travel Co. is not responsible for visa rejection or delay.
• No refund is given for visa rejection unless the supplier refunds the amount.

3. Changes and amendments

• Amendments after booking confirmation may attract extra charges.
• Name, date or hotel changes follow supplier rules.
• Airline tickets, once issued, may be non-changeable or changeable only on payment of airline fees.

4. Cancellation

Cancellation by the customer

• 30 days or more before departure — cancellation charges may apply as per airline and hotel policy.
• 15–29 days before departure — up to 50% of the total package cost may be charged.
• 7–14 days before departure — up to 75% of the total package cost may be charged.
• Less than 7 days before departure — 100% cancellation charges may apply.

Actual charges depend on airline, hotel, cruise and other supplier policies.

Cancellation by the company

In rare cases of natural disaster, political instability, pandemic restriction or operational issue, EpicMiles Travel Co. may cancel or reschedule a tour. Any refund is processed after deducting non-refundable supplier charges.

5. Refunds

• Refunds, where applicable, are processed within 7–21 working days.
• Timelines depend on airline, hotel, cruise and other third-party suppliers.
• Service charges, visa fees and processing fees are non-refundable.
• No refund is given for unused services once the trip has started.

6. Liability

EpicMiles Travel Co. acts as an intermediary between clients and service providers (airlines, hotels, cruise lines and transport operators). We are not liable for:

• Flight delays or cancellations
• Natural disasters
• Political unrest
• Accidents or injuries
• Loss of baggage or personal belongings
• Hotel overbooking or service deficiencies

7. Travel insurance

Travel insurance is strongly recommended for all international travel. EpicMiles Travel Co. is not responsible for medical emergencies, trip interruptions or unforeseen losses.

8. Force majeure

We are not responsible for failure or delay caused by events beyond our control, including natural disasters, government restrictions, pandemics, strikes or war.

9. Website and offers

Information on this website is provided in good faith. EpicMiles Travel Co. does not warrant that travel information, pricing or availability is always complete, current or error-free. Images are for representation; actual services may differ. Advertised offers and prices are subject to availability and may change without notice. We are not responsible for services delivered by third-party vendors, including airlines, hotels, cruise operators and visa authorities.