Privacy Policy

1. Information we collect

Personal information

We may collect personal information when you:

• Submit a travel enquiry
• Book a tour or travel arrangement
• Apply for visa assistance
• Contact us by phone, email or WhatsApp

This may include your full name, email address, phone number, travel preferences, and passport details when needed for visa processing. Payment details are processed securely by third-party payment gateways — we do not store full card numbers.

Information collected automatically

When you visit the website we may collect your IP address, browser and device type, pages viewed, time on site, and referral source.

2. How we use your information

We use personal information to:

• Process bookings and reservations
• Provide visa assistance
• Send booking confirmations and travel updates
• Respond to enquiries
• Improve the website and our services
• Run advertising campaigns (including Google Ads and Meta Ads)
• Help keep accounts and payments secure and prevent fraud

We do not sell, rent or trade your personal information.

3. Cookies and tracking

We use cookies and similar technologies, including Google Analytics, Google Ads conversion tracking, Meta (Facebook) Pixel, and other advertising tools. These help us understand site use, measure ads and show relevant advertisements. You can disable cookies in your browser settings at any time.

4. Google advertising and remarketing

We use Google Ads and remarketing. Third-party vendors, including Google, use cookies to serve ads based on previous visits to our website.

You can opt out of personalised Google advertising at google.com/settings/ads.

5. Sharing of information

We may share information needed to fulfil your travel arrangements with airlines, hotels, cruise operators, visa authorities, travel insurance providers, payment gateways, and government authorities where the law requires it. Sharing is limited to what is needed to deliver the service or meet a legal duty.

6. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. No internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep personal information only as long as needed to provide services, meet legal obligations, resolve disputes and enforce agreements.

8. Your rights

You may request access to your personal data, correction of inaccurate data, deletion of information we hold, and withdrawal of consent for marketing. We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, where it applies.

To exercise these rights, email info@epicmilestravel.com or use our data deletion instructions.

9. Children’s privacy

Our services are not directed at people under 18. We do not knowingly collect personal data from minors without parental consent.

10. External links

The website may link to third-party sites. We are not responsible for the privacy practices of those sites.

11. Updates to this policy

We may update this Privacy Policy from time to time. Changes are posted on this page with a revised effective date.