Data Deletion Instructions

How to request data deletion

Send a deletion request to epicmilestravel.co@gmail.com.

Please include:

• Your full name
• Your mobile / WhatsApp number
• The email address associated with your account, if applicable
• A clear statement that you are requesting deletion of your personal data and, where relevant, your EpicMiles customer account

For WhatsApp-related data, include the WhatsApp phone number from which you communicated with EpicMiles Travel Co.

EpicMiles App Account Deletion

Users of the EpicMiles Travel Co. mobile application may request deletion of their EpicMiles customer account and associated personal information. This is a request for account and data deletion — not merely a request to unsubscribe from marketing communications.

Use the same process on this page: email epicmilestravel.co@gmail.com. There is no separate deletion URL.

Include enough information to identify the account, such as your full name, the mobile number registered with EpicMiles, and the registered email address where applicable.

EpicMiles may verify the request before processing it, to prevent unauthorized account deletion.

What happens after your request

After receiving your request, EpicMiles Travel Co. will:

• Verify the request where reasonably necessary to protect against unauthorized deletion
• Identify the personal information associated with the request
• Delete or anonymize personal information that we are not required to retain
• Retain only information that we are legally required or legitimately permitted to retain, where applicable
• Confirm completion of the deletion request by email when appropriate

This page does not promise that every record is physically erased immediately. Information that must be kept for legal, accounting, security, fraud-prevention, dispute-resolution, regulatory, or legitimate business-record purposes may be retained for the applicable period.

WhatsApp data

EpicMiles OS may process information received through WhatsApp, including:

• WhatsApp phone number
• Customer name, where provided
• Messages sent to EpicMiles Travel Co.
• Information voluntarily provided during travel enquiries
• Conversation and qualification information required to provide travel services

You may request deletion of personal information associated with these communications using the procedure described above. WhatsApp-related data remains covered by this deletion procedure.

Contact

For privacy or data deletion requests, contact EpicMiles Travel Co. at epicmilestravel.co@gmail.com. Website: epicmilestravel.com.